This episode, I welcome my good friend Carl Oliveri, Chief Revenue Officer at Robin. Carl’s professional journey is a remarkable one, having worked for UPS as a sales representative in the wake of 9/11, and currently, as a leader within his company through COVID-19. Breaking down his position as CRO, he shares with me the satisfaction of managing other managers, the common obstacles of management, and the skills of effective leadership. A method of building his own managing style involves adopting the admirable qualities in other managers and refining within himself the parts he sees working less effectively. But in the end, he relies on a few basic qualities: to lead with empathy and a limitless willingness to listen and learn.
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