The J. David Group

How To Unleash Your Company’s Secret Weapon Known As Customer Success

For this episode, I invited Sarah Doughty, Customer Success expert and Founder of Crescendo Labs, to talk with me about the function of Customer Success. With an admirable attention to the individual customer, Sarah describes the benefits of delivering value through insight and a growth mindset. We explore the ideal skills to look for when building a team from the ground up and discuss strategies to establish and maintain the customer relationship by evaluating their health and satisfaction. Along the way, we cover the best approaches to the difficult ROI conversation, team member compensation, and many other must-knows of Customer Success.

And a big thanks to this episode’s sponsor, 180 Degree Selling. Visit their website at

Also, Over Quota is also sponsored by the j. David Group, a software sales recruiting firm. If you’re looking to hire a sales leader or individual contributor, click here. to schedule a call. On the other hand, if you’re an overachieving sales leader or sales rep, click here to discuss potential opportunities that would be a good fit for you

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